Frequently Asked Questions

Why is Provisioning Process Performed When Renting a Car?
Provision procedures are among the procedures applied during car hire. It is applied to protect any traffic fines, bridge crossings, motorway use or other additional charges that may come behind you during the rental. Provision cancellations take place within 2 to 15 business days after faxing the bank the day after your vehicle return day.

What should I do if the car I rented has an accident?
In case of an accident, an accident report is required for double-sided accidents or a police or gendarmerie report if the accident is one-sided. Do not forget to get detailed information about the status of your car insurance when you take delivery of your vehicles.

How to Rent a Car Online and Make a Payment?
You can view the current list of available vehicles by selecting your car pick-up point, the date and time you want to rent from the area on the homepage and locations. By following the necessary steps, you can quickly complete your online reservation with short transactions and make the payment instantly.

Is There a Driving Licence and Age Limit for Renting a Car?
Driving licence and age limit for car rentals may vary according to vehicle classes. You can view the age limits for economy class vehicles or upper segment vehicles from the section where the vehicle information is written by making an online reservation.

Can my friend drive the car I rented?
If there is an additional driver in your contract, it is forbidden to deliver and use the vehicle to third parties. All material / moral damages and losses that may occur due to such use are invoiced to you.
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